Frequently Asked Questions About Selling Your Device.

How do you determine the price of my used phone?

The price of your device is determined by details like the model and the make of the phone, the age of the phone, and its condition. However, once we receive the device, our technicians will assess the status of your device, and send you an updated price quote. You can sell your phone no matter what condition it is in - as good as new, excellent, fair or even poor and broken, and we will offer you cash in exchange.

How do I send my phone?

Once you have signed up and received a quote from CashInYourPhone.ca, wrap your device in a bubble wrap and place it in a shipping box. Simply print off our shipping label and send it through your local post office for FREE.

When will I get paid?

As soon as we receive your phone, our experts will review it. If we find that the phone is in the exact or same condition you have selected, we will start processing the payment immediately. In case our experts believe that the quote has to be revised, we will contact you. All payments are made and sent every Friday, a week after we have received and appraised your device.

What payment methods do you offer?

You can choose to receive your payment for your device by either PayPal if you have a PayPal account, or you can choose to receive a cheque in the mail.

Can I sell multiple phones?

Absolutely. Just fill out our bulk form and submit multiple phones at once. It’s that easy.

Do you accept broken devices?

Yes, we certainly do! CashInYourPhone wants to upkeep our social responsibility by helping you get money and recycle your device at the same time!

How do I get the shipping label?

After logging in go to My Account, click on “Mailing Instructions” for your phone under the Shipping column. Step 1 contains the link to your shipping label in pdf format. Download the label, print it off, and stick it right to your box.

How do I prepare my device for shipping?

Ship your devices with these easy-to-follow steps

Step 1) Wipe your device. Make sure that all Passwords are removed. If you are selling an iPhone, make sure that the iCloud feature has both been turned off and reset. If you are selling a Blackberry, make sure that all the passwords have been removed, and the pin lock has been disabled.

Step 2) Remove your SIM and SD card from your phone if possible and applicable.

Step 3) Charge your phone before packing.

Step 4) Obtain a cardboard box (of Maximum dimensions- Length: 23cm , Width: 20cm and height: 10cm) for sending your phone. Make sure to use bubble wrap to wrap your phone, and simply place your phone in the box.

Step 5) Fill the box with padding material such as shredded paper, extra bubble wrap etc., and ensure that your phone doesn't bounce on the walls of the box. Total weight of the parcel should not exceed 0.5 Kg.

What are the steps to sell my phone on the site?

Selling one phone:

First register, and create an account!

Remove your “iCloud Account”, turn off “Find My Phone”, and remove any passwords on your device.

  1. click sell now
  2. choose your phone’s brand
  3. choose your phone’s model
  4. click “select phone”

Only for iPhone users (Android users skip to step 7):

  1. follow the “remove iCloud” instructions
  2. click “iCloud has been removed” box
  3.  Select “carrier”
  4. select device conditions
  5. select device capacity
  6. check “Agree to Proceed Box”
  7. enter “IMEI”
  8. click proceed to submit
  9. Thank you for submitting your phone! Please click here to visit your dashboard and check Mailing Instructions"
  10. clicking mailing instructions
  11. click “print off label Here”
  12. Box up your phone and attach the label
  13. Drop box off at a Canada Post
  14. Get paid. Once we receive the phone and have confirmed the condition, you'll receive payment via your chosen method (PayPal or cheque).

Selling multiple phones (Bulk):

First register, and create an account!

Remove your “iCloud Account”, turn off “Find My Phone”, and remove any passwords on your device.

  1. Click bulk
  2. Fill out Make, Model, Carrier, Capacity, Condition, IMEI- Click the check mark. Continue this process for every phone you are submitting
  3. click submit
  4. Thank you for submitting your phones in bulk! Please click here to visit your dashboard and check Mailing Instructions"
  5. clicking mailing instructions
  6. click “print off label Here”
  7. Box up your phone and attach the label
  8. Drop box off at a Canada Post
  9. Get paid. Once we receive the phone and have confirmed the condition, you'll receive payment via your chosen method (paypal or cheque).

How many phones have to be in a bulk order?

5 or more phones is considered a bulk order.

Do I have to pay for the shipping label?

No you do not, we will provide you with the shipping label.

If I am not happy with the price offered for my phone, do I have to pay for my phone to be shipped back to me?

Yes. You would have to pay a shipping fee of $14.99 within 30 business days

How long is the quote given for my phone valid for?

The quote is valid for 20 business days. However, if you have sent your device within 20 business days we will use the quoted price, unless otherwise reappraised.

Do I need to send the charger and headphones that came with my phone?

No you do not! Just send in your cellular device, we do not need the charger or headphones that came with it.

How do I remove all of my Data from my phone?

For iPhone: Open the Settings app > General > Reset > Erase All Content and Settings.
For Android: Go to Settings > Backup & reset > Factory data reset and then tap Reset phone.
For BlackBerry: Go to Options > Security > Security Wipe.

How do I remove iCloud?

  1. Tap on the Settings app and then scroll down to find iCloud.
  2. Tap on "iCloud" to open it.
  3. Scroll down until you find "Delete Account" and then tap on that.
  4. Tap on "Delete" again to confirm the deletion of the iCloud account.

Here is a link with Step by Step Instructions on how to remove your icloud from Apple's Web Site


Do I need to turn off "Find My Phone"?

Yes, you need to remove "Find My Phone" from your device! It also prevents activation of your device by a new user. This is an issue when your device is sent in. Devices that are sent in that have Find My iPhone activated are considered to have zero value, and will be sent back at owner’s expense.

Here is a link with Step by Step Instructions on how to remove find your iphone from Apple's Web Site


How do I deactivate "Find My Phone"?

You can turn off this feature by going into Settings > iCloud > turn Find My iPhone off. You may be prompted to enter your iCloud password here.

If you've already sent in your device or if the above doesn't work, you can go to http://www.icloud.com/ and sign in. At the top, click on "Devices" and find the device that you want to send in. Click on that device, and then click the "X" to remove it from your account. Your device has to be turned off for this method to

How Can I cancel a "Phone Submission" or "Bulk Order"?

Email us with the following information at info@cashinyourphone.ca

Your Name

Your email address

The device make and model

Note: Make sure to use the same information you used to register with Cash in Your Phone

What does it mean for a phone to be blacklisted?

Blacklisted phones are phones on the GSM Network that have been reported lost or stolen. Not allowing these phones to be used on any network.

How do I check if my phone is blacklisted?

You can go to the following web site and enter your imei and it will give you the results if your phone has been blacklisted or not